<<
go back
Host/Hostess Training Manual
When guests walk into
your restaurant, who is the first person they see? Your host/hostess.
At that moment, your guest’s impression of your establishment
is totally based on their impression of that one person. The
question is what kind of impression is your host/hostess making
on those guests. To make sure the answer is one you want, you
need this manual.
The manual will provide your host/hostess with information about:
- Detailed list of job responsibilities and duties
- Your specific expectations for your host/hostess, including
what NOT to do
- Guidelines for greeting and seating customers, maintaining
a wait list, and taking reservations
- Customizable sections for dress codes and attendance policies
- Helpful tips about working with different types of customers,
including those who have a complaint
- Step by step breakdown of his or her daily work routine
In addition, this 41 page manual includes useful appendices, a sign-off
sheet, and more. Remember first impressions are made within
seconds. Do your part to ensure that those first impressions
of your restaurant and your host/hostess are going to be positive
ones.
View Host/Hostess Training Manual Sample Pages
|
|
|
