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Help us to improve your Waitstaff training. As an existing customer, the next update is Free!
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Training is not a one time event. Use Pre-shift meetings to re-inforce training and evaluate training effectiveness.
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"We are what we
repeatedly do. Excellence, then, is not an act, but a habit"
-Aristotle | |
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Welcome!
Welcome to the April edition of IT'S
SHOWTIME!, your monthly newsletter featuring articles, tips
and ideas for improving the performance of your team and the
profitability of your business. Compliments of Lexington
Interactive- ENJOY.
Directing the Service Performance
A great service performance
cannot occur by chance- it is the result of sound planning and management. To
manage the service performance, you must establish goals, design and implement
systems to meet them, and maintain service excellence once it is reached.
A good service plan is an
organized, systematic method of handling customer service. Planning involves
analyzing a goal, situation, assignment, or problem and then developing a
step-by-step method for handling it.
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Pre-shift meeting topics
Anticipating customer needs is one of the best
ways to ensure a great performance.
To predict what your guests will want
before they have to ask, the cast needs to observe and listen to what guests
say and how they say it, and be alert for special situations. With careful
observation, some of your guests needs can be pre-determined.
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