"This is one
of the best waiter training tools that I have come across. I use
the programme with the manuals to the fullest and must tell you
that it has done wonders for my restaurants.
A role in the show changed the way my waiters think, my sales
per waiter went up average with 15% by selling more extras and
by recommendation. In this point in time when I have a new waiter
starting he will first do the whole course before he or she is
allowed on my floor.
It is like we are running a show and every one is part of the
show, they see how important it is to work as a team and how important
it is to come to work with the right mindset. For me personally,
it has also changed my way of thinking and how important it is
to keep on training your staff.
I hope that this programme can also do for other restaurants what
it has done for me. "
Willem Steynberg - Guido’s Restaurants, South Africa |
"What a joy to have
found this training course! Not only is it as good as the advertising
promised -it exceeded my expectations.
Buying this course was one of the best investments I have ever
made. By investing in my staff my business has gone from strength
to strength!
The staff enjoy working through the acts and have realised that
staff training brings direct benefits to them as well as the restaurant.
All of the above but more importantly it gave my staff a feeling
that if I was prepared to invest in them that they were valued
and as their self esteem rose so did their standard of work. "
Barbara Wray - Le Petit Bistro |
"A Role In The Show
training package is a value for money training aid which gives
a set standard, straight talking, easy to deliver programme. I
always say "The Trainee is only as good as the Trainer"
I would recommend this to any Privately owned or Large Company.
Buy it you won't regret it!"
Rosemary Sherratt - The Terrace Restaurant |
"Best in class! this
course enhances restaurant professionals."
Jose Galiana- El Prado de las Marina Hotel & Restaurant |
"A Role in the Show
is a great training tool for service staff, and it's economical.
I recommend this program and this company - when I ordered the
CD, it came promptly and any questions I had was answered even
more promptly by friendly customer service."
Sunny Tsui- Hanami Steakhouse |
"The key benefit is
that it gives a consistent approach to training and higher degrees
of staff involvement in the training process. I found the Role
in the Show training to be very effective as it communicated the
key principles of restaurant training to my staff in a quick and
effective way that engaged them and allowed them to have fun.
The online quiz at the end of the programme is excellent."
James Sullivan - www.profitablehospitality.ie |
"The program has helped
my staff become more informative and understand the meaning of
hospitality…the beauty is once you have the program you
can use it at your convenience."
Juan Martinez - Nora J's Group LLC |
"While working on
the exercises the employees had fun! Making mistakes together
brought laughs and make our group feel more like a team. More
confidence brings more sales when employees are comfortable talking
to customers. Customers now receive the quality of a well trained
staff and the employees do not feel unsure of themselves on the
floor. "
Alisa Smith - Sawbucks Neighborhood Grill tm |
"We increased the
sales according to better teamwork. When compared to the cost
averages for other training methods Lexington Interactive (A Role
in the Show) is the best and it is ready to go. Thank you for
the teamwork."
Baris Altinkok - Manager |
"A Role in the Show
provides employers with the ideal opportunity to train their staff
in the correct customer service techniques and helps servers focus
on server skills."
Ruth Thomas - CRT Training |
"Content is rich and
presentation is pinpoint, interactive, practical and engaging.
We have seen improved service and better teamwork."
Jude Iyitor - Whassan Eurest Limited |
"A Role in the Show
has increased sales, improved service, and resulted in better
teamwork. Highly recommended course for every hospitality profesional,
very easy to understand and to pass to the staff. I would like
to say thank you to Lexington for one of the best hospitality
programs I have seen in my 18 years experience. "
Joan Miller |
"The greatest thing
about A Role in the Show is that it has improved service, and
you can use it over and over."
Isi Albanese- Bellizzi Restaurant |
"Alot of relevant
information to todays guest service needs. Well worth the investment."
Kyle Russell - Cervesas Restaurant |
"It clarifies the
understanding and importance of performance and salesmanship...
Everyone wants to be entertained."
Balewa Alimayu - Bescompany Temporary Catering Staff |
"I'm an ex owner who
bought this for a friend in the business. It has helped him understand
what is required from his wait staff. Improved the quality of
service by 100%. Improved his confidence in how to train his staff.
These together has increased his sales and table turns."
Gene M. - (Restaurant consultant) |
"Everything went great!
Thank you! I will be contacting you soon for more copies. Your
help has been wonderful... A role in the show is a memorable course
that helps our employees look at customer service as being fun
and not just a job. "
Cindee Borton - Norse Nook Restaurants |
"This course is great
and I would highly recommend it."
Ellen Xu - Swiss Properties |
"The program gives
us a consistent training syllabus across all hotels. And it does
so better than written notes or passive videos by allowing people
to learn in their own way and at their own speed."
D. McAllister- Jarvis Hotels (article Hotel & Restaurant magazine)
|
"I don't have the
time or resources to train. It has made a real difference to our
service, and our employees like it."
Alberto Bellini- Alberto's Terrazzo (owner) |
"A Role in the Show
is ideal for our requirements to provide training to a constant
influx of new staff in order to ensure a quality experience."
A. Slater- Payne and Gunter (Compass Catering Group) |
"The content is good
and fairly comprehensive and the 'Theatre/Show' analogy is an
interesting 'way-in' for students. Good multi-choice self-test
at the end. There are some EXCELLENT 'drag n drop' exercises which
will prove interesting and fun for students."
Alan Stevenson- Glasgow College of Food Technology (SFEU "Information
Gateway" review) |
"Restaurant service
in Ghana hasn't seen much improvement in terms of wait-staff training.
'A ROLE IN THE SHOW' has the potential to revolutionize the dining
experience of visitors to Restaurants. It has impacted positively
on my business as a Hospitality Consultant."
Kojo Adu-Asare - Vital Concept Ltd |
"The course is great
for our new starters and as a refresher to support the on the
job training our staff receive."
F. Dowsel- Hythe Imperial Hotel (Marston Hotels) |
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