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Waitstaff Training Manual
If any part of your
team could be called “MVP,” it’s your servers. They’re out there
on the front lines – they are the face and personality of your
restaurant! Great servers are a combination of an outgoing,
friendly personality and a clear idea of what their employers
expect from them. That’s why this manual can help you get the
best performance possible from all of your servers.
In this manual, your servers will learn:
- Detailed list of job responsibilities and duties
- Your specific expectations for your line cook, including
what NOT to do
- Instructions for taking orders, closing the table, and
maintaining quality service
- Explanations of the why and how of cross-selling and up-selling
(great ways for you to generate more revenue)
- Information on the importance of alcohol awareness and
your servers’ responsibility
- Customizable sections for dress codes and attendance policies
- Helpful tips about working with different types of customers,
including those who have a complaint
Additionally, this 42 page manual contains important appendices, a sign-off
sheet, and more. Remember servers are the face of your restaurant.
If they don’t have the tools to do a great job, then your customers
won’t have a great dining experience.
View Waitstaff Training Manual Sample Pages
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